FAQ

Frequently Asked Questions

What materials do you use?

At Elyse, we use premium materials carefully selected for their beauty and lasting quality. Each product page lists the specific materials used.

How do I care for my jewelry?

To keep your Elyse pieces looking their best, store them in their original pouch, avoid contact with perfume, lotions, and water, and gently polish them with a soft cloth.

Do you offer international shipping?

Please see our Shipping & Returns page for the most up-to-date information about shipping destinations and times.

What is your return policy?

We accept returns of unused items in their original packaging within 14 days of delivery. For details, please see our Shipping & Returns page.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link.

Still have questions?

Reach out to us through the Contact page — we'll be happy to help.